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  • Why You Need To Add A Call Center To Your Disaster Recovery Plan [INFOGRAPHIC]

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  • Why You Need To Add a Call Center to Your Disaster Recovery Plan

    Whether it is an earthquake in California, hurricanes on the Gulf Coast, wildfires in the west or a blizzard in the northeast, a natural disaster can wreak havoc on your business operations. When a business isn’t prepared, you risk losing revenue, upsetting customers and a negative impact to your reputation. Disaster recovery plans are a […]

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  • Why Work-at-Home Jobs Are Great

    Telecommuting or remote work is climbing the ropes as a top benefit employees look for when searching for jobs. Not every job can be completed off-site, but thanks to evolving technology—such as soft phones—many can. In fact, nearly 25 percent of employees telecommute at least once every year.  Employers are being forced to embrace this […]

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  • 7 Things You Should Never Say to Your Customers

    Customers are arguably the lifeline to your business. We live in a society where customer demands and expectations are at an all-time high, requiring businesses to do whatever it takes to make them happy. These high―and in some cases unrealistic―expectations make it impossible to please every single customer. How you manage and communicate with angry […]

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  • The Benefits that Really Matter to Your Employees

    Running a successful business in today’s high expectation-driven environment is no easy task. High employee turnover makes that even more difficult. Your employees are arguably your greatest asset. Employee satisfaction should be one of your top priorities if you want to retain your best talent. Plenty of businesses realize this and even try to stand […]

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  • Telecommuting with Time Communications: Building a better work-life balance

    It’s just another day at the office for Cindy Tindal. But in her case, she’s at home. Tindal works as a customer service representative and dispatcher for Time Communications, a Minnesota-based call-answering, customer service and dispatching service with offices in Roseville, Perham and Fargo, N.D. Her role is to take messages and dispatch calls for […]

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  • Making It Work: Time Communications Customer Service Rep Thrives in Telecommuting Role

    Mary Young’s career in the customer service industry has given her the opportunity to work in both a traditional office and from her home. If she had to choose again, she’d pick telecommuting without question. “This just doesn’t compare,” Young says from her home in St. Croix Falls, Wis. “It’s quiet. I can stay focused. […]

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  • [INFOGRAPHIC]: Is Telecommuting Right for You?

    Staying productive is a skill. It’s something telecommuters—who don’t have the structure of a traditional work environment—must master to be successful. Working from home is a lifestyle that doesn’t suit everyone, but if you’re one of millions of Americans who telecommute or are considering this kind of career, this infographic will help you consider the […]

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  • How to Identify Your Business’ Differentiation and Why It Matters

    Business owners have one goal in common with their competitors: they want to be the best in their niche. Being the best means dominating a marketplace, and typically leads to building a profitable business. Many business owners fail to realize that gaining the top spot requires a strategy to attract the right customers and stand […]

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  • Tips to Help You Unplug for Your Summer Vacation

    Most of us remember the days when we used to count down the days until summer vacation arrived. It was a time of childhood fun between school years. What we didn’t know at that time was how important that summer vacation was to our continued school success. Plenty of studies show that vacation is good […]

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