Blog

  • Tips to Help You Unplug for Your Summer Vacation

    Most of us remember the days when we used to count down the days until summer vacation arrived. It was a time of childhood fun between school years. What we didn’t know at that time was how important that summer vacation was to our continued school success. Plenty of studies show that vacation is good […]

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  • 7 Ways Your Team Can Prepare For When a Colleague Goes On Leave

    Recent studies show that employees who take vacation time and leave are more efficient than those who do not. Even though that is the case, many managers cringe at the thought of key employees taking extended periods of leave. Why? The employee’s responsibilities don’t go on vacation with them. As a manager, it is crucial […]

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  • 9 Ways to Reduce Customer Hold Times

    Having high customer hold times is a lose-lose situation for businesses and their customers. Most customers call a company with the expectation they will get to speak with a representative quickly. When they don’t, customers get frustrated, and businesses risk losing them to competitors that can fulfill their expectations. Here are some tips that will […]

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  • Tips for Scheduling On-Call Employees

    Employee scheduling is an important task for every business. Scheduling too few employees puts you at risk of not providing a positive customer experience. Scheduling too many employees is bad for your bottom line. Finding an ideal balance means matching your business needs with your employees’ availability. That is not an easy puzzle to figure […]

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  • How to Use Your Business Phone for Better Call Management

    You know how important it is to answer the phone when your customer calls—it can mean the difference between losing and winning their business. For that reason, your business phone is one of your most powerful business assets. Consider how you’re currently using that system; are you taking advantage of the features available? And we’re […]

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  • Seven Tips For Letting Go of a Bad Customer

    Customers are the lifeblood of any organization. Happy customers are what set successful businesses apart from failing businesses. In a world where customers are now the boss, it is easy to get caught up in trying to make unhappy customers happy. But, sometimes it isn’t worth your time or effort. Focusing too much on bad […]

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  • How to Improve Your Customer Experience After Hours

    Thriving businesses aren’t successful because of luck. They are successful because they deliver what customers want at the right times. Businesses experience success when they actively listen to their customers’ needs, wants and daily struggles. They focus on delivering a customer experience that creates loyal and raving customers. Many businesses still ignore the importance of […]

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  • The Best Ways to Build Trust with Your Customers

    In today’s customer-driven business world, the only way to succeed is by building solid customer relationships. The foundation of any great relationship is trust. Building trust with customers was once easy because you met with them in person. Today, business is different. The majority of customer interactions are conducted on the telephone or online—making building […]

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  • 7 Ways to Make Your Business Desirable to New Grads

    Graduation season is fast approaching. May and June are a breath of fresh air for businesses looking to hire new talent with a positive outlook on both life and a career. 2017 graduates are different from many of the employees who already work for you. They have a unique perspective on business and a long […]

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  • How to Make Your Office Greener

    It’s no secret that “going green” continues to be a trending topic in 2017. The transition to more eco-friendly options and activities originally started close to people’s homes. Today, more businesses are joining in the movement. Whether you are the boss or not, there are some changes you can make today to go green at […]

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