Catalog & E-Commerce Call Center
Time Communications provides 24/7 live call answering, order processing and customer service to help businesses like yours ensure that customers can get the order processing help they need no matter the time of day and no matter how busy you are.
You’ve worked hard to ensure your catalog and online store entice consumers to buy. Don’t lose a customer because there’s not a customer service representative available in your call center to help with order processing questions.
Custom Services for Catalog Sellers and Online Retailers
Time Communications has developed a wide range of customer service solutions that meet the specific and unique needs of the catalog and online industries. Whether a customer wants to place an order, or is placing a WIZMO (where’s my order) call, Time Communications can provide the customer service support, including up-selling and cross-selling.
Our state-of-the-art call center technology enables us to connect directly to your proprietary order entry and order processing systems so that you are assured that all the order information you need is captured and that all of your business rules are followed.
“We were very impressed with how smooth our transition went from our old call center to Time Communications. They were able to get our company set up and their staff trained on an extremely quick time line. The transition was virtually seamless for our customers.”