Utilities and Telecom Call Center
Time Communications call answering and customer service expertise is ideally matched for utility and telecommunications organizations. With 24/7 live call answering all year round we can handle customer calls and after hours, weekends and holidays.
|Call Answering||Emergency Dispatch|
|Customer Service||Crisis Management|
Our award-winning phone answering service representatives use web-enabled technology that allows them to automatically see your organization’s call handling information and instructions as they answer your inbound calls. They’ll know what questions to ask and how to handle your customer’s needs without any awkward hesitations or pauses so callers won’t know they’re not speaking with your internal customer service team, unless you want them to.