Personal service is critical in this industry, and a health care call center can vastly improve your customer service. Whether you need a physician’s answering service to accommodate after-hours needs, or a hospital call center to help manage and direct high-volume phone calls, Time Communications can help.
HVAC & Plumbing
As a service business you know better than anyone; emergencies can happen at any time. Time Communications can help you by qualifying true after-hours emergencies. We text or call your on-call staff directly and confirm the inquiries are delivered in a timely fashion, in whatever manner fits your company’s needs. We will help you develop a service that works for you.
We tailor a call-answering solution to accommodate your business, whether that means operating 24/7 or offering a toll-free line for out-of-area clients. Our intake screening process will record detailed messages, so you can be well prepared to return client calls. We keep accurate call data records so you know the who, what, when and why for all incoming calls. We are your legal call center solution.
Realtors, property managers, and other real estate professionals often need help making sure their phone is answered and fielding calls from current and potential clients. Time Communications can help you provide your clients with excellent, personal customer service before, during and after business hours. Our real estate clients use Time Communications’ professional answering service for:
- Property inquiries
- Appointment scheduling
- 24/7 Maintenance requests
- After-hours answering service
Will your restoration company be available to answer the phone when disaster strikes? Or, will you be out there, helping another client with clean-up? You don’t have to choose.
We are the preferred DKI Answering Service and we’re here to help your business provide your customers with the excellent service they deserve while you’re out there helping to return things to normal. As a Copper level sponsor, we offer discounted monthly rates for DKI Members on set-up and programming.
Retail, E-commerce, and Catalog
Time Communications provides 24/7 live call answering, order processing and customer service to help businesses like yours ensure that customers can get the order processing help they need no matter the time of day and no matter how busy you are. We make it our business to know our customers’ product lines so we can even help grow the shopping cart by up-selling and cross-selling.
Our state-of-the-art call center technology enables us to connect directly to your proprietary order entry and order processing systems so you are assured that all the order information you need is captured and that all of your business rules are followed.
Time Communications has developed a wide range of customer service solutions that meet the specific and unique needs of the catalog and online industries. Whether a customer wants to place an order, or is placing a WIZMO (where’s my order) call, Time Communications can provide the customer service support, including up-selling, and cross-selling. We can also assist with order taking and registration.
For any type of service industry business, having someone on hand to answer calls is crucial. A virtual receptionist, general answering service or emergency dispatch service can help you deliver quality service and improve customer satisfaction. Our call center representatives and dispatchers are trained to qualify true after-hours emergencies and directly passing along the messages to your on-call staff via text or phone call.
Customers rely on companies like yours to be easily accessible on the phone—no matter the time or the season. Whether your clients seek more information, have questions about your products and services, or want to make a purchase over the phone, you need to provide the prompt service they expect. Even a slight delay in response time could mean losing a potential customer to the competition. Time Communications can help you with all of this and can also help you extend your business beyond normal hours.
Utilities & Telecom
We’re here 24/7/365 to help you manage your inbound calls for emergency dispatch, 411 calls, utility service outages, and more. Our award-winning phone answering service representatives use advanced call answering technology that allows them to automatically see your organization’s call handling information and instructions as they answer your inbound calls. They’ll know what questions to ask and how to handle your customer’s needs without any awkward hesitations or pauses so callers won’t know they’re not speaking with your internal customer service team, unless you want them to.