In recent years, remote work has become a popular trend that many businesses are choosing to embrace. According to a report published in 2017 by Gallup, more than 40 percent...
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Learn more about the value of voice in this digital service age. Download PDF
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How you manage and communicate with angry customers is often the fine line between business success and failure. Download PDF
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How you manage and communicate with angry customers is often the fine line between business success and failure. Download PDF
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In the business world, companies tend to take one of two stances on customer service and measure different key performance indicators (KPIs) to their determine success. Some focus on the...
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As a business owner, gathering and listening to customer feedback is essential to your long-term success. Are you doing a good job? Are customers happy? Or are they disappointed with...
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Before social media, email was a favorite way to socialize with those on our friend’s list. Just like social media, it quickly became a popular way for customers to connect...
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It’s no secret that today’s customers have high expectations when they call customer service. The last thing they want is to wait on hold for a long period of time....
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Whether it is an earthquake in California, hurricanes on the Gulf Coast, wildfires in the west or a blizzard in the northeast, a natural disaster can wreak havoc on your...
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If you’re one of many telecommuting professionals with a highly demanding career, it can be hard to separate work life from home life. It can be even harder when you...
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