TimeAdmin

In a world where instant gratification is now a customer expectation, businesses need to focus on delivering responses in a quick and timely fashion while still providing a positive customer...

Even though we’ve taken great strides in the way of digital communication in the past 10 years, research shows that most customers still prefer to pick up the phone to...

Successful businesses know that in today’s instant gratification world, customers have more power than ever before thanks to social media and online review websites. One wrong decision can lead to...

Customer happiness is a competitive marketplace. And so is keeping customer service agents happy due to the competitive employment environment many businesses see today. It’s no longer okay to focus...

With any job comes a certain amount of stress, no matter the industry. Forty percent of workers describe their job as very or extremely stressful according to the CDC. Failing...

According to Global Workplace Analytics, 40 percent more companies offer remote work options today versus five years ago, with 3.75 million employees working from home 50 percent of the time....

How many days per week do you wish you could have gotten more done? Even the hardest working and most dedicated employees get into slumps. If you feel as if...

Today’s businesses expect a lot from their employees, especially those that represent the company in customer service or support roles. Customer support is arguably the most important department in a...