It is no secret that the rise of the digital age has opened many new doors for communication with customers.Live chat, email and text message are just a few avenues...Read More
Customer service teams are directly responsible for the happiness and satisfaction of your customers. Today’s customer service expectations are at an all-time high, and will only increase moving into 2018,...Read More
Exceptional customer service is crucial to every business. Without it, you risk service disasters, upset customers and lost sales. According to Forrester, 77 percent of people say that valuing their...Read More
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