In a world where instant gratification is now a customer expectation, businesses need to focus on delivering responses in a quick and timely fashion while still providing a positive customer...Read More
Successful businesses know that in today’s instant gratification world, customers have more power than ever before thanks to social media and online review websites. One wrong decision can lead to...Read More
Customer happiness is a competitive marketplace. And so is keeping customer service agents happy due to the competitive employment environment many businesses see today. It’s no longer okay to focus...Read More
With any job comes a certain amount of stress, no matter the industry. Forty percent of workers describe their job as very or extremely stressful according to the CDC. Failing...Read More
Ninety-two percent of customers say they would stop buying from a company after three or fewer negative experiences, according to Gladly’s 2018 report. While this trend isn’t new, developing a...Read More
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