Today’s business culture looks a little different than it did 20, 10, or even five years ago. For growth and success to occur, businesses need to be flexible, available and...Read More
Agents are the most important component of your call center. Without them, it is impossible to provide quality service to customers and maintain a positive brand reputation. With an average...Read More
Some have argued that email is dead or predicted it would be replaced by social media messaging or the rise of mobile app use. According to a 2018 study released...Read More
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