In all likelihood, you are sitting reading this. The majority of working Americans start their day by sitting during a commute, arrive at a desk to sit most of the...Read More
Customer service agents are the frontline to any business which comes with great responsibility. Agents do more than answer phone calls. They have to manage frustrated customers, answer questions, and...Read More
As a call center manager, creating an exceptional customer experience in addition to a positive team culture are top priorities if you want to be successful. Too often, call centers...Read More
Telecommuting’s popularity continues to take off and has grown 10 times faster than other types of employment. Now, more businesses are not only offering it as a benefit; they are...Read More
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