The most successful businesses understand the importance of customer service and power of their customers. In today’s digital society, one wrong decision can lead to a damaged online reputation, poor...Read More
It’s hard to argue that the key to business success is cultivating happy customers that want to continue doing business with you. Some companies choose to focus on creating a...Read More
With any job comes a certain amount of stress, no matter the industry. Failing to manage and alleviate stress properly takes a toll on your body, mind and happiness. It...Read More
Today’s competitive business market leaves little room for poor customer service, as customer expectations are at an all-time high. Developing a service strategy that focuses solely on the customer’s needs...Read More
You’re convinced. You want to telecommute and you’re sure it can work. You’ll be more productive and happier with fewer interruptions. You’ll have more time for family functions. You’ll find...Read More
Having high customer hold times is a lose-lose situation for businesses and their customers. Use these effective tips to improve customer hold time and build a positive customer experience.Read More
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