Waiting is a necessary part of life that starts in childhood and continues to test patience through adulthood. Whether it’s waiting for the first day of summer to arrive, for...

Loyal customers are one of the essential elements of any successful business. The ability to keep and create loyal customers can make or break your business. Studies show that it’s...

In all likelihood, you are sitting reading this. The majority of working Americans start their day by sitting during a commute, arrive at a desk to sit most of the...

Customer service agents are the frontline to any business which comes with great responsibility. Agents do more than answer phone calls. They have to manage frustrated customers, answer questions, and...

Loyal customers are a crucial part of building and growing a successful business. Consistently attracting new clients is the best way to nurture and create longevity in any industry. The...

Whether your business is a startup or well-established, there typically comes a time when you need to hire additional support staff. While adding staff is a great way to allow...

As a call center manager, creating an exceptional customer experience in addition to a positive team culture are top priorities if you want to be successful. Too often, call centers...

In recent years, remote work has become a popular trend that many businesses are choosing to embrace. According to Upwork, freelancers are predicted to make up the majority of the...

As a business owner, delivering what customers expect is essential to your long-term success. Gathering and listening to customer feedback is the best way to uncover what those expectations are....

When it comes to phone conversations with customers, businesses look to deliver a positive customer experience while still being able to manage calls quickly. The key to successfully managing calls...