HVAC & Plumbing

An Extra Set of Hands for the Service and Repair Industry.

With your business calls covered, you’re on time, on-site and focused on the job

HVAC & Plumbing Side ImagePicture a cold January night, at a residence in your service area. A homeowner returns from work to a frigid house to find the furnace hasn’t ignited all day. She doesn’t go to the closet for extra blankets and the space heater—not just yet. Instead, she reaches for the phone.

Is your business there to take the call?

If you had help from Time Communications, this situation would have turned out something like this: A customer service representative promptly answers the phone, takes the caller’s name, address and a brief description of the problem. The rep contacts your on-call technician, and in minutes, he’s on the road to the service call.

The technician arrives, and in less than an hour, the furnace is repaired and running again. This homeowner, another satisfied customer, will sleep comfortably tonight.

Plumbers know about cold January nights, too. Burst pipes, leaks or no hot water create household emergencies that require quick response and on-call service. The good news is, your company—whatever your specialty in the service industry—doesn’t have to go it alone.

HVAC & Plumbing Side Image - 2Time Communications provides call center services 24 hours a day, 7 days a week. We provide large and small businesses with professional customer support, live telephone messaging, answering service and order taking around the clock, 365 days a year. We’re headquartered in Minnesota, but are equipped to serve business around the nation.

Because we partner with other service businesses, we know what you’re up against. Customers expect high-quality service and fast turnaround. When problems arise, you need to be able to respond. But things aren’t always easy. It’s a struggle to schedule all your service technicians in real-time. It’s a challenge to take all your business calls when you’re out of the office, on the road or at the work site. It’s situations such as these where Time Communications can help.

If you no longer missed potential business and could go to the job site knowing your phones were covered, would you make that investment?

Missing calls can have a real financial impact on business, but a call center can help, as this infographic illustrates.

Time Communications is an Associate Member of the Plumbing-Heating-Cooling Contractors Association. PHCC is a national organization representing more than 3,500 contractor members in the residential, commercial, new construction, industrial and service and repair industries.

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Associate Member of the Plumbing-Heating-Cooling Contractors Association (PHCC).