Partner with the professionals
In the fast-paced legal profession, the many demands can pull you away from the top priority: Your clients and cases.
For the large practice, mid-size firm or solo attorney, the challenges are similar. To serve your clients’ short- and long-term needs, you rely on efficient internal processes—starting with properly managed office calls.
You can’t build strong attorney-client relationships without open lines of communication, accessible services and the resources to help immediately. At the same time, a practice can’t prosper without new business and billable hours. Missed calls or poor call handling could result in a lost chance to reach new clients seeking legal services.
Consultations, case preparation and courtroom time: These are time-intensive functions for any practice, and each deserves your utmost effort and attention. But how does a firm strike a balance between calls and the caseload? A call management plan with Time Communications is a good start.
With Time Communications as your call center partner, we can customize a plan that fits your firm, no matter its size. We’ll find a service solution that works, whether you need 24/7 live call answering or a toll-free line for out-of-area clients. If you need help with overflow calls, message-taking or other client support, our customer service representatives are on-hand to respond at any time—before, during or after office hours.
Our professionals know how crucial the details are to you. Our intake screening process will record detailed messages, so you can be well-prepared to return client calls. You can be assured information is being relayed accurately, completely and promptly. We keep accurate call data records so you know the who, what, when and why for all incoming calls.
On the client side, your callers will hear from a live voice, not voicemail, a recorded greeting or an automated phone system. When personal information or pertinent details are on the line, it’s a live voice fielding the call.