Retail, E-Commerce & Catalog

Good Things in Store With Time Communications

At peak times or after-hours, our call center services are there when orders arrive

Retail, E-Commerce and Catalog Side ImageWhen you have a retail store, online shop or product catalog—just one or all three—is it ever really closing time?

E-commerce opens your business to new sales opportunities and new customers, but that means a host of new responsibilities, as well. Shoppers seek more than convenience when purchasing products online or from a catalog. They expect orders to be fulfilled promptly and accurately and delivered as soon as possible.

It’s a difficult job year-round, not just during the holiday shopping season when new products are released or when seasonal demand sees an uptick. Your challenge is to deliver your products on time and on target, or risk losing orders—and future business—to your competitors.

Time Communications can solve that problem and help you meet growing demand. We provide 24/7 live call answering, order processing and customer service for businesses in retail, e-commerce and catalog-based sales. When customers have questions, or need help processing a payment, they’ll hear a live voice, not get stuck walking through an automated phone system.

We’re here to help no matter the time of day, or how busy you are.

We use state-of-the-art technology to keep up us at the top of the call center business. Our systems enable us to connect directly to your proprietary order-entry and order-processing systems so you are assured all necessary order information is captured and every business procedure is followed.

Retail, E-Commerce and Catalog Side Image - 2Whether a customer wants to place an order, or sends you a WIZMO (where’s my order) call, Time Communications has the customer service expertise not only to accurately process a high volume of orders, but to up-sell and cross-sell your products.

Businesses that field a high volume of calls can benefit from a well-structed call management plan. Are you curious about implementing this strategy into your business? We have a white paper to get you started. For other useful resources, have a look through our content library.