Retail, E-Commerce & Catalog

Retail, E-Commerce and Catalog Side Image

Time Communications provides 24/7 live call answering, order processing and customer service to help businesses like yours ensure that customers can get the order processing help they need no matter the time of day and no matter how busy you are. We make it our business to know our customers’ product lines so we can even help grow the shopping cart by up-selling and cross-selling.

Our state-of-the-art call center technology enables us to connect directly to your proprietary order entry and order processing systems so you are assured that all the order information you need is captured and that all of your business rules are followed.

Time Communications has developed a wide range of customer service solutions that meet the specific and unique needs of the catalog and online industries. Whether a customer wants to place an order, or is placing a WIZMO (where’s my order) call, Time Communications can provide the customer service support, including up-selling, and cross-selling. We can also assist with order taking and registration.