With strong customer service, you have the advantage
“At your service” is a lot more complicated than it used to be.
Customer expectations are changing. Buyers seem to have more choices than ever. Products are personalized, services are specialized and there are options to fit just about any situation. And the trickiest part? If your business can’t deliver—and do it quickly—chances are, there’s a competitor who can.
But no matter where expectations go, customer-centric businesses know that strong customer service is their advantage. Time Communications can be the resource your business needs.
Time Communications works with large and small business in the service industry to provide 24/7 live call answering, appointment scheduling and award-winning customer support.
We know how important it is to keep your buyers connected. Customers who need services aren’t going to want the runaround. Call center services provide a single, always-available point of contact, which is an asset for any service business.
Our professional representatives are trained to understand your industry. Not only do we have the technology and skills to thoroughly assist your customers, we have the resources to keep you prepared. In the service industry, we know you need to be ready at a moment’s notice for on-call emergencies and after-hours service calls. We’ll directly pass along messages to your on-call staff via phone call or text. We can page staff directly, handle dispatching and provide emergency support whenever you need it.
Time Communications can serve as a virtual receptionist. Wherever work takes you—on the road or to the job site—your calls are covered. Instead of voicemail, all your calls are handled promptly, and messages are relayed directly to you. Customers who need to schedule an appointment or service call, or need an issue resolved will speak to a live voice. Personal service takes customer care to a new level, resulting in more satisfied customers.
Time Communications has several association and trade group memberships, including the Air Conditioning Contractors of America and the Minnesota Plumbing-Heating-Cooling Contractors Association. We are the preferred answering service for DKI—the largest disaster recovering contracting organization in North America. As a Copper level sponsor, we offer discounted monthly rates for DKI Members on set-up and programming.