An extra hand is just a call away
In this connected age, customers want immediate service and count on businesses to be responsive. That means being able to promptly answer your calls—whether it’s to field general questions about a product or service or to process an order.
But as a small business owner, it’s likely you already wear multiple hats, which can make it difficult to get to every call. And if you don’t have a dedicated receptionist, it can make call management even more of a challenge. As you know, missed calls are potentially lost business. If customers can’t reach you right away to get what they need, they’ll go to a business that’s ready to respond—including your competitors.
With call center services from Time Communications, you’ll no longer miss calls and prospective business. We provide 24/7 live call answering, telephone messaging, order processing and customer service for small businesses in any industry. Our representatives are available even when you’re not—around the clock, 365 days a year.
With our representatives working on behalf of your business, you can be assured not only that your calls are being answered without delay, but that your customers are being met with professional, courteous service. We use state-of-the-art call center technology to manage your calls effectively and efficiently. Before we start working for you, we’ll take the time to understand the service you need and make sure it fits your business processes.
Customers want convenience, fast, responsive service and above all, a positive customer service experience. Our always-available representatives can help you deliver what your customers expect.
Working with Time Communications gives your company a set of valuable resources in today’s fast-moving business environment: a 24-hour point of contact, strong personal service and the opportunity to capitalize on sales opportunities that start with the first phone call.
Learn about the benefits of outsourcing your call center needs in this whitepaper from our content library. For other useful insights about small business and customer service, watch for regular updates on the Time Communications blog.