Press Releases

Time Communications Wins ATSI Call Center Award of Distinction

By August 14, 2020No Comments
Time Communications of Roseville, MN has been honored with the prestigious 2020 ATSI Call Center Award of Distinction by the Association of TeleServices International (ATSI). The industry’s Trade Association for providers of Call Center services, recognized Time Communications at ATSI’s 2020 Virtual Awards Presentation.
The Call Center Award of Distinction is a tool used to measure the skills of professional Call Center Agents throughout North America and the UK over a six-month period.
An independent panel of judges score call-handling skills for “enhanced service” applications, focusing their attention on the cornerstones of the Call Management Industry. Criteria measured include:
+ Customer Relationship Management (CRM) Capabilities
+ Courtesy to Caller
+ Overall Professionalism
+ Use of Proper Call Techniques
+ Response Times
+ Accuracy of Call
“The ATSI Award of Distinction evaluates agent interaction with callers in a longer, call center application call such as customer service or helpdesk environment. The recognition in front of your peers is something that our members and their employees truly enjoy. We have a number of members who win both awards on an annual basis. This is a testament to the hard work and dedication to excellence that their team embodies.” Says ATSI President Joseph Pores.
The award began 19 years ago as a means to improve the overall quality of the call center industry by measuring complex call handling procedures. The purpose is to elevate the industry and ensure a successful call handling experiences.
ATSI extends its congratulations to the staff of Time Communications on their proven quality service to their customers.
About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.
About Time Communications
Time Communications, an Arvig company, was established in 1972 and provides friendly, professional and award-winning call answering and customer service. The Minnesota-based company partners with both large and small businesses in a variety of industries to offer quality customer support, live telephone messaging, answering service and order-taking around the clock, 365 days per year. Visit timecommunications.biz for more information.