Time Communications of Roseville, Minn., has been honored with the exclusive ATSI 2017 Award of Excellence for the 9th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Time Communications was presented with the award at ATSI’s 2017 Annual Convention held at Palmer House Hilton in Chicago, IL.
Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:
+ Response Time
+ Courteousness of Rep
+ Accuracy of Call
+ Knowledge of Account
+ Overall Impression of Call
“The ATSI Award of Excellence Program recognizes that excellence requires a level of service that considers the caller first in every aspect of the call. The award is earned by a company by judging the handling of calls placed by mystery callers against specific, member-driven criteria.” Says ATSI President Doug Robbins, “Companies that earn this award are continuously focusing on delivering excellence in customer call handling. It is truly an honor!”
The award started 21 years ago as a means to improve the overall quality of the call centre industry by setting expectations and measurements to ensure a successful call handling experience.
Now a nine-time winner Time Communications earned the Sapphire Award. ATSI extends its congratulations to the staff of Time Communications on their proven quality service to their customers.
The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.
About Time Communications
Time Communications, an Arvig company, was established in 1972 and provides friendly, professional and award-winning call answering and customer service. The Minnesota-based company partners with both large and small businesses in a variety of industries to offer quality customer support, live telephone messaging, answering service and order-taking around the clock, 365 days per year. Visit timecommunications.biz for more information.